February 2013

Customer Service

New media, same rules

How social media, combined with some good old-fashioned principles of customer service, can give your business the edge so that it not only survives but thrives in this tough…

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A round table discussion on managing your online persona

A round table discussion on managing your online persona

Our panel share their insights and discuss the role social media plays in their businesses.

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Golf Ball

Why I don’t mind working until I die

We might need to work for longer than any generation in history, so let’s use the tools at our disposal and have fun while we’re at it.

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Customer Service

Customer service beyond today

Does customer service matter as much as we’re led to believe? And if so, what does a business need to do to deliver great customer service?

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