March 2013

Customer Service article

Personalised service: the beating heart of SMEs

Customers are expecting better service from businesses than ever before, so what are they doing to retain their most valuable customers?

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Customer Service

Great expectations in hard times: Citizen service beyond today

This latest Perspective Series report focuses on improving customer service in the public sector.

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How “Made in Britain” is reinvigorating our industries

How ‘Made in Britain’ is reinvigorating our industries

To remain a fashion and manufacturing industry global player, we must invest in its future to realise its potential – both home and abroad.

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