May 2014

Customer service: Getting inside the mind of the customer

Customer service: Getting inside the mind of the customer

See this infographic for key statistics explaining customers’ perception of service and…

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The rise of ‘social’ customer service

The rise of ‘social’ customer service

Customer service was one of the things I had to think about very carefully when we started our business. We had a product – a social CRM…

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5 ways to a flexible workplace

5 ways to a flexible workplace

In this day and age, where work is done isn’t nearly as important as how well, how cost-effectively,…

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Social Media for Customer service - 5 tips for getting started

Social Media for customer service- 5 tips for getting started

A multi-channel approach that embraces social media is a key part of

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Four reasons why every business leader needs to be better connected

Four reasons why every business leader needs to be better connected

Technology is a funny old thing! In the past two decades, its role has evolved from a business…

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Remote monitoring & control services from Vodafone M2M

Remote monitoring & control services from Vodafone M2M

What does a milking machine in Berkshire, a monitoring health care system in India and…

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Reshoring…the UK manufacturing trend of 2014?

Reshoring…the UK manufacturing trend of 2014?

Steven Barr, Head of the Manufacturing Advisory Service (MAS), explains why…

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Turning great design into great business: Aspen Concepts

Turning great design into great business: Aspen Concepts

Formed in 2007, Aspen Concepts are specialists in retail interior design and…

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Six essential resources to grow your business

Six essential resources to grow your business

So, you’ve started your own business. You’ve identified that you want to be your own boss, and you’ve…

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