Thomas Brown

Thomas Brown

Thomas is Head of Insights at The Chartered Institute of Marketing (CIM), where his role is to work in and amongst businesses of all shapes and sizes to tackle the key questions facing marketing, sales and other business professionals. A recognised thought leader in marketing and digital capability, Thomas is a regular advisor to marketing, brand and capability leaders.

5 ways to break down barriers to making customers happier

5 ways to break down barriers to making customers happier

One way to ensure an excellent service experience is by ensuring that…

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Social Media for Customer service - 5 tips for getting started

Social Media for customer service- 5 tips for getting started

A multi-channel approach that embraces social media is a key part of

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