Customer service

Why cashless payments are a win-win for you and your customers

Cashless payment technology is revolutionising the retail world for one very simple reason: it’s great for business and customers alike.

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Why SMEs should focus on customer experience

Why SMEs should focus on customer experience

The importance of customer service in business barely needs restating. We’re all more likely to go back to the barista who remembers…

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At the frontline: Responding to customer needs

Jane Sunley, chief executive of online training provider Purple Cubed, talks to Annabel Palmer about the need for smaller companies…

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5 ways to break down barriers to making customers happier

5 ways to break down barriers to making customers happier

One way to ensure an excellent service experience is by ensuring that…

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Customer service: Getting inside the mind of the customer

Customer service: Getting inside the mind of the customer

See this infographic for key statistics explaining customers’ perception of service and…

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The rise of ‘social’ customer service

The rise of ‘social’ customer service

Customer service was one of the things I had to think about very carefully when we started our business. We had a product – a social CRM…

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