Customer service

5 ways to break down barriers to making customers happier

5 ways to break down barriers to making customers happier

One way to ensure an excellent service experience is by ensuring that…

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Customer service: Getting inside the mind of the customer

Customer service: Getting inside the mind of the customer

See this infographic for key statistics explaining customers’ perception of service and…

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The rise of ‘social’ customer service

The rise of ‘social’ customer service

Customer service was one of the things I had to think about very carefully when we started our business. We had a product – a social CRM…

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