Media and Broadcast

The symbiosis of media and sport

The symbiosis of media and sport

Widely available internet access has enabled anyone’s voice to be heard, and on a scale never…

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Making the most out of the connected revolution

Making the most out of the connected revolution

The connected revolution – the combination of M2M technology, ubiquitous connectivity, increased data gathering and advanced…

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How SMEs can drive growth from connected customers

How SMEs can drive growth from connected customers

Small businesses must embrace new technology or risk being left behind. Recent technological advances, while enabling…

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The rise of ‘social’ customer service

The rise of ‘social’ customer service

Customer service was one of the things I had to think about very carefully when we started our business. We had a product – a social CRM…

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Social Media for Customer service - 5 tips for getting started

Social Media for customer service- 5 tips for getting started

A multi-channel approach that embraces social media is a key part of

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Four reasons why every business leader needs to be better connected

Four reasons why every business leader needs to be better connected

Technology is a funny old thing! In the past two decades, its role has evolved from a business…

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Why 70% of businesses have unified comms as a strategic initiatives

Why 70% of businesses have unified comms as a strategic initiative

Today we’re working in an increasingly dynamic business environment, often working…

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Working without boundaries in the ‘Fluid Society’

Working without boundaries in the ‘Fluid Society’

It’s widely accepted that the world in which we’re living and working is in a period of flux.…

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You only get one chance to create a great first impression

You only get one chance to create a great first impression

Introductions used to be a personal experience; perhaps a referral from an existing customer or

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Customer Service article

Personalised service: the beating heart of SMEs

Customers are expecting better service from businesses than ever before, so what are they doing to retain their most valuable customers?

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