How Clarkson Safety Services shaved 30 minutes off its response times

In the business of fire alarm systems, there’s no space for mistakes: if your client’s property burns down, yours will be at risk of vanishing in a puff of smoke. Clarkson Safety Services is well aware of that. Formed in 1974, Clarkson’s design, install and maintain fire alarm systems for some of the UK’s biggest retailers. Ensuring their mobile team of engineers are easily contactable is imperative to their business as well as their clients’ needs. With Vodafone One Net Business, they were able to cut response times by half, giving their clients peace of mind and improving customer service.

‘Customers go straight through to an on-call engineer. We reckon we’ve reduced response times from 1 hour to 30 minutes – and if you’re a Sainsbury’s or Tesco store and you have a fire alarm blaring, you want it sorted as quickly as possible.’ says Neil Shrubsole, Managing Director.

Watch the story of how Vodafone help Clarkson Safety Services be more responsive.